REFUND POLICY
Duration of Policy
Our return policy is valid for 30 days from the date of purchase. After this period, we cannot offer refunds or exchanges.
Conditions for Return
To qualify for a return, your item must be unused, in its original condition, and in the original packaging.
Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (e.g., food, flowers)
Newspapers and magazines
Intimate or sanitary products
Hazardous materials
Flammable liquids or gases
Required Documentation
A receipt or proof of purchase is required to process your return. Please do not send your purchase back to the manufacturer.
Partial Refunds
Partial refunds may be granted under specific conditions:
Books with clear signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
Items not in original condition, damaged, or missing parts not due to our error
1Items returned more than 30 days after delivery
Refund Process
Upon receiving and inspecting your return, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again.
Contact your credit card company, as there might be a delay before the refund is posted.
Contact your bank for further processing time.
If you’ve done all the above and still have not received your refund, please contact us at Contact@houstechs.com.
Sale Items
Only regular-priced items are eligible for refunds; sale items are not refundable.
Exchanges
We only replace items if they are defective or damaged. To exchange an item, email us at Contact@houstechs.com and send your item to:
30 NGould St Ste R Sheridan,WY 82801 , United States.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the return value. If the gift giver received the item first and gave it to you later, the refund will be sent to the gift giver.
Shipping for Returns
To return your product, mail it to:
30 NGould St Ste R Sheridan,WY 82801, United States.
You are responsible for the return shipping costs, which are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.
Shipping Considerations
Depending on your location, the time it may take for your exchanged product to reach you can vary. For items over $100, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.